Shipping and Returns

Here at Elite Performance, we are committed to providing you with the highest quality all-natural equine supplies. This page outlines our shipping and return policies to ensure a smooth and satisfactory experience.

Shipping information

We understand the importance of receiving your Elite Performance products promptly. Due to the nature of our all-natural equine supplies, all orders are made to order to ensure optimal shelf life and quality. Please allow 7-10 business days for your order to be made and shipped from our location in Lethbridge, Alberta, Canada.

We offer the following shipping options to cater to your needs:

  • Standard Shipping: Our reliable and cost-effective option for delivery within Canada.
  • Express Shipping: For expedited delivery when you need your supplies sooner.
  • Local Pickup: If you are located near Lethbridge, Alberta, you can pick up your order directly from our location. Please contact us at eliteeqperformance@gmail.comto arrange a pickup time.

Return policy

Your satisfaction is our priority at Elite Performance. If you are not completely satisfied with your purchase, please review our return policy below:

  • We accept returns within 30 days of the original purchase date.
  • After 30 days, returns will be issued in the form of store credit.

To initiate a return, please contact us at eliteeqperformance@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your item.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect in manufacturing or shipping error on our part.

Contact us

If you have any questions or concerns regarding our shipping and return policies, please don't hesitate to contact our customer support team. We are here to assist you!